Frequently asked questions

Payment options

Cash on delivery, bank transfer, credit card or cash payment upon personal collection. It is up to you which option you choose. It is our priority that the customer does not have to make any compromises, but that he chooses the payment option that suits him best.

Transport options

DPD courier service, Slovak Post, Zásielkovňa, oversized costs by Toptrans, or there is the option of picking up the goods in person at the headquarters of our e-shop. It is important for us that our customers are satisfied and that they choose the transport option that suits them best.

Complaints and return of goods

Before making a claim for the goods, do not hesitate to contact us by email ( or by phone at 0948887772. The problem can be solved by our advice and you can thus prevent unnecessary sending of products.

If the goods do not suit you or you are not satisfied with them, you are entitled to a refund without giving a reason within 14 days of receiving the goods. After filling form and sent to an e-mail address we will contact you and arrange the transportation of the goods at your expense or you can use the option of handing the goods back to our address Sabinovská 137, 080 01 Prešov .

Withdrawal from the contract

Complaint form

Complaints procedure of SMsolar s.r.o

Do you need advice on choosing a product?

Do you have a problem choosing a solar system or just need advice on which product is right for you? Don't worry, we will definitely help you with that. Just write an e-mail to the address or contact us by phone at 0948887772 or write a message on the SMsolar Facebook page . Alternatively, you can use the live chat option on our website.

How is montage?

If you are interested in installing a solar system, we will be happy to accommodate you. We can carry out the installation for you after mutual agreement on the date, place and price of the installation.